What a small-business website should actually do

A small-business website is not a brochure and it is not a work of art. It is the one employee who is awake at eleven at night when a customer finally gets around to looking you up. Here is what that employee should be able to do, even on a small budget.

Answer three questions in five seconds

A visitor decides very quickly whether to stay. Before they scroll, the page has to tell them what you do, who you do it for, and what to do next. If any of the three needs a second read, the site is failing at its main job, however good it looks.

A useful test: show the top of your homepage to someone outside your industry for five seconds, then close the laptop and ask them what you sell. Their answer is your real headline.

What do you sell, and what should I do next?

Work on a phone first

Most people will meet your business on a phone, often while doing something else. That means large text, buttons a thumb can hit, a phone number that dials when tapped, and pages that load quickly on a weak signal. Design for the small screen and the big one takes care of itself. The reverse is rarely true.

Make one action obvious

Every page should lead to a single next step: book a call, ask for a quote, place an order. One. A site with five competing buttons is a site where nobody presses any of them. Pick the action that actually starts a sale in your business and repeat it.

Be easy to change

Fixing a price, swapping a photo or adding a service should take one email, not a new quote. If every small edit becomes a paid project, the site will be out of date within the year, and an out-of-date site quietly tells customers the business is too. On our hosting and care plan, you send the change and we make it.

Get the basics of search right

You do not need tricks. You need page titles that say what the page is about, a clear description of where you work and what you offer, and a site that search engines can read without effort. These are setup jobs, done once and done properly.

What a small budget does not buy

It does not buy a custom online store, a booking system built from scratch, or fifty pages of writing. It buys a small site done carefully: a clear structure, honest words, a clean design in your brand, and changes made for you after launch. For most small companies that is exactly the right first step, and a much better one than a large site that never gets finished.

The quick checklist

1. Can a stranger say what you sell after five seconds?
2. Does it read comfortably on a phone?
3. Is there one obvious next step on every page?
4. Can you get a change made with one email?
5. Would you be happy for your best customer to see it today?

If you answered no to two or more, the site is costing you enquiries you never hear about.

Next: Five jobs AI can take off a small team, and three it should not